Refund policy

Returns and refunds

Our prints are made for your order. Please check the artwork, dimensions, format, frame option and delivery address carefully before purchasing.

Change of mind
We do not offer voluntary returns or exchanges for a change of mind, ordering the wrong size or format, or choosing the wrong frame or colour. This applies to single-item and bulk orders. Mandatory consumer rights, including any applicable cancellation or withdrawal rights, are preserved.

Damaged, defective or incorrect items
If your order arrives damaged, has a printing or manufacturing defect, or contains an incorrect item, email Shop@FullyLooted.com promptly with your order number and a description of the issue. Where possible, include clear photos of the item, the affected area and the packaging. Keep the item and packaging while we investigate.
We will review the issue and arrange an appropriate replacement or refund. You will not be charged return shipping for a confirmed defect, damage or error for which we are responsible. We may resolve a claim without requiring a return. These remedies are not limited by our supplier’s reimbursement policy.

Legally required change-of-mind returns
Where applicable law gives you a cancellation or withdrawal right, you are responsible for the direct cost of returning the goods to the extent permitted by that law. We do not provide free return shipping for these change-of-mind returns. This does not apply to a confirmed defect, damage or error for which we are responsible. Any refund of original delivery charges will follow applicable law. If an item cannot normally be returned by post, we will disclose any required return-cost estimate before purchase; we will not impose an undisclosed cost where the law prohibits it.

Return instructions
Contact us before sending anything back so we can provide the correct instructions for your order. Do not send items to our business mailing address or to a supplier without instructions. A return shipment by itself does not establish eligibility for a refund. This contact process does not restrict rights you have under applicable law.

Order changes and cancellations
Email Shop@FullyLooted.com as soon as possible if you need a change or cancellation. If production has not started, we will check whether the request can be accommodated. Changes or voluntary cancellations may not be possible once production begins. If we cancel an order before fulfillment, we will refund the cancelled items and their applicable shipping charges. Mandatory cancellation rights remain unaffected.

Delivery problems
Contact us if tracking shows a delivery problem or your order has not arrived. We will investigate with our fulfillment partner. If you supplied an incorrect or incomplete address, additional shipping charges may apply to a requested reshipment; we will explain and obtain your agreement before charging.

Refunds
We will notify you of the outcome of your claim. Approved refunds are issued to the original payment method. We will initiate the refund within 10 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to post it.

Your consumer rights
Nothing in this policy excludes or limits mandatory rights for faulty, misdescribed or undelivered goods, or any applicable statutory cancellation or withdrawal right. Standard catalogue artwork is not automatically treated as legally personalized solely because it is printed after you order. Where mandatory rights apply, they take precedence over this policy.

Contact
Fully Looted is operated by BANDZ NYC LLC. For order support and return requests, email Shop@FullyLooted.com.

Last updated: October 7, 2026